Nowadays, An Important Value for a Successful Business, First of All, IS Quality Maintenance. In Most Cases, The First Appeal of the Client to the Company Occuss by Phone and the Success of Further Cooperation May Depend on this Call. You Probably Faced the Fact that when a Call to the Organization, You Offten Heard Signals Busy. And if the Answered the Call, They Switched More That Once, In Search of the Right Employee, Or Simply Vot Pick Up the Phone ALL. These Situations Create Adverse Impressions of the Company — Few People Will Want to Contact There Again. Soometimes The Leader Doges Not Know that a Similar Situation Takes Place in the Company. The Reason Is Simple — The Lack of Tools for Analysis and Control. And Calls Processing Systems, T. E. Call Centers Are Just Such a Tool. The Organization of Call- The Center Helps to Build Coordinated Work and Helps to Solve Complex Business Tasks:- An Increase in the Number of New Customers; TY and Customer SATISFACTION;- Increasing the Efficiency of Employees;- Ensurging a Long -Term Advantage Over Competitors;- Control of Service Processes. Creating a Call Center Is to Take The Right Step Towards Solving Many Problems!